I was surprised to have a little refrigerator and a microwave in my room - loved it! And getting a hot breakfast every morning was a definite plus. The food was good, nice variety, and the breakfast room was clean and cheerful. The bed was so comfy and I slept like a baby. I felt the value for the price (less than half the cost of the hotel across the street, which didn't have any of the extra amenities) was exceptional! I have family in the area and visit on a regular basis. But I like to stay in a hotel because it's more relaxing than staying with relatives. I will definitely be back!
Kathryn
June 2023
From the minute I walked in the concierge Nova was so welcoming and answered all my questions about fun things in the local area. They gave great suggestions for food, drinks, and some live music. While waiting for an Uber, I did witness another employee verbally attacked by a customer and watched Nova come in to help de-escalate the situation. When people make commercials about Best Western Nova is the type of person in those commercials. I almost never write reviews like this but I am so amazed at their customer service skills remaining calm AND helping someone while being verbally abused by a client like that. Gold star customer service to Nova because I know I myself would have a hard time with that.
Emma
June 2023
Location: very close to freeway. Staff was always helpful, at all hours.
Joseph
October 2022
Excellent location - just off the freeway for access to other city locations (I traveled up and down the entire Puget Sound region while there). Quiet neighborhood with several restaurants in walking distance. Breakfast was outstanding. Large selection and a staff working hard to make sure things were refilled in a timely manner. Staff was friendly and helpful. I felt safe going to and from my car and walking the neighborhood.
Cindy
August 2022
Breakfast was good except some items ran out: yogurt, bacon, etc. but there were enough options to satisfy. Location was a bit in the "industrial" or semi commercial section but close to freeway without being noisy so it worked well. Room was quite clean and AC was fairly quiet and very efficient.
Sacman
July 2022
We had a room upgrade through Booking.com. The room was a very spacious king suite... clean and comfortable with lot's of room to spread out. The breakfast (included) was excellent, although the breakfast room was a bit small for the large number of clients. The small pool and hot tub were operating, but we didn't have time to try it. The hotel is just a block off the interstate (but Waze had trouble finding it for some reason). Air conditioning kept the room cool during a heat wave, but was rather noisy.
Craig
July 2022
The breakfast had lots of selections, room had all the essentials like a desk chair, just enough outlets, good lighting, plenty of pillows. Appreciated being able to check in early. Good location and plentiful parking. We've been traveling the west coast by car frequently this year, and this hotel stacks up well against others in its price range.
Brad
June 2022
I was given a suite which I didn't expect. The bed was so comfortable. The view of the Cascade mountains from my bedroom was spectacular. The breakfast buffet was fabulous. The staff were friendly, helpful, and kind.
Jennifer
May 2022
Terrific value for the price, and near where we wanted to be. I was delighted that there was a really nice gym - didn't expect that - and the breakfast really was amazing - tons of hot food, which was being replenished right up to the last minute. Construction (and freeway) in the area but noise was not a problem. Would definitely stay here again.
Pamela
April 2022
Convenient location. Room service was good.
Kyong
August 2023
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